Frequently Asked
Questions at p8989

GCash deposits on p8989 are processed in real time — your balance is typically updated within a few seconds of completing the transaction in your GCash app. If your deposit has not reflected after 5 minutes, please check that the transaction was successful on your GCash end, then contact p8989 support with your GCash transaction reference number and we will resolve it promptly.

The minimum deposit on p8989 is ₱100 for most payment methods including GCash and PayMaya. For bank transfers, the minimum may vary depending on the bank. There is no maximum deposit limit for verified accounts, though p8989 may request additional documentation for large transactions in compliance with Philippine anti-money laundering regulations.

To withdraw from p8989, log in to your account and go to the Cashier section, then select Withdraw. Choose your preferred withdrawal method — GCash is the fastest option for most Filipino players. Enter the amount you wish to withdraw and confirm the transaction. Withdrawal processing times are:

• GCash / PayMaya: Within 15–30 minutes
• BPI / BDO / Metrobank: 1–3 business days
• Other banks: Up to 3–5 business days

Note that your account must be fully KYC-verified before your first withdrawal can be processed.

p8989 does not charge any fees on deposits. For withdrawals, p8989 also processes payouts free of charge on our end. However, your bank or e-wallet provider (such as GCash or PayMaya) may apply their own transaction fees depending on your account type and the amount being transferred. We recommend checking with your payment provider for their current fee schedule.

The minimum withdrawal amount on p8989 is ₱200. This applies to all withdrawal methods including GCash, PayMaya, and bank transfers. If your available balance is below ₱200, you will need to continue playing until your balance reaches the minimum threshold before a withdrawal can be requested.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before the resulting winnings can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before you can withdraw bonus-derived winnings. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms on p8989 before claiming any offer.

Yes. p8989 rewards loyal Filipino players through a tiered loyalty program. As you play more, you accumulate loyalty points that can be redeemed for bonus credits, free spins, or exclusive rewards. Higher tiers unlock additional perks such as faster withdrawal processing, dedicated account managers, higher deposit limits, and invitations to exclusive p8989 promotions and events. Log in to your p8989 account and visit the Loyalty section to check your current tier and points balance.

To request self-exclusion, log in to your p8989 account, go to Account Settings, and select the Responsible Gaming section. Choose your preferred exclusion period — options include 6 months, 1 year, 3 years, or permanent exclusion. Once confirmed, your account will be closed immediately and all marketing communications will stop. If you need help with the process, contact our support team at [email protected] and we will process your exclusion manually within 1 hour.

If you or someone you know is struggling with problem gambling, help is available. p8989 supports the PAGCOR responsible gaming program, which provides resources and assistance for Filipino players experiencing gambling-related difficulties. You can also reach out to p8989's own responsible gaming support team at any time via live chat or by emailing [email protected]. Remember: gaming should always be fun. If it stops feeling that way, please reach out — there is no shame in asking for help.